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Shipping & Returns


How will my order be shipped to me?

All of our items are shipped via EMS, with tracking number, and arrive in a small bubble envelope or box.

 

How long will it take to ship my order?

We will process your order within 2-5 business days. Once your order ships, it may take up to 2 - 3 weeks for your order to arrive, depending on your country. Most orders arrive within 2 weeks, however. In peak periods please allow for up to 5 business days for dispatch.

 

What is your refund policy?

Our policy lasts 7 days. If 7 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.

We do not accept returns for refund or exchange, at the exception of items damaged in transit. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
To be eligible for a refund or exchange, you must first email us within 7 days of receiving the products at fluxventuretm@gmail.com with pictures of the damaged items. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.

Lost or Stolen Packages
Fluxventure is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Fluxventure will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

 

There is a problem with my order. What do I do?

Please contact us here or at fluxventuretm@gmail.com and we will work to correct the problem as soon as possible.